Effective November 14, 2026
Who handles what
Creem is the Merchant of Record and handles payments, applicable taxes, receipts and refund processing. ComplyRoom supplies the research product, defines this product policy and helps investigate delivery or product issues. A refund request is assessed under this policy, Creem's applicable purchase terms and any mandatory rights provided by law.
When to contact us
Contact support if you were charged but did not receive your file, the download is inaccessible or corrupted, the delivered edition is incorrect or materially differs from its product description, or you believe a charge is duplicated or unauthorized. We will investigate the issue, offer delivery or a corrected file where appropriate, and arrange an applicable refund through Creem when the purchase issue cannot be resolved or a refund is otherwise required.
For other refund requests, explain the issue so we can review the circumstances. Downloading a digital file does not remove statutory rights that apply to your purchase. We do not promise an unconditional refund or a particular bank-processing time.
How to request help or a refund
Use ComplyRoom support and provide the purchase email, Creem order or receipt reference, product and edition, and a short description of the problem. Do not send payment-card details. If you cannot reach the seller, use the billing or support options shown in your Creem receipt or Creem customer portal.
support@complyroom.com — this support mailbox is not active yet. Domain email setup is pending; please check this page for activation before sending a request.
How refunds are processed
Approved refunds are processed by Creem to the applicable payment method under its procedures. The time before funds appear depends on Creem, the payment method and your financial institution. A full refund or chargeback may revoke the associated download entitlement and license. Keep the receipt and refund confirmation for your records.
One-time purchases
The Q4 2026 matrix is a one-time purchase of that dated edition. It has no recurring charge and does not require subscription cancellation. Planned future editions or update plans are separate purchases. No paid subscription is active in the current release.
Subscription cancellation
If you separately purchase a recurring subscription when one is offered, use the Creem customer portal, sign in with the purchase email and open the relevant subscription to cancel. Your Creem receipt also provides purchase-management access. The portal shows the billing period, cancellation confirmation and resulting access status.
Cancellation stops future renewals according to the subscription's displayed terms. It is not automatically a refund of a previous charge. Any request concerning a past charge follows the refund process above and applicable law.
Research disclaimer
ComplyRoom products are dated research references. Not legal advice. Verify against primary sources and review the stated coverage and field-verification limits before purchasing. See our Terms of Service and Privacy Policy.